If you order bottled water at the restaurants they will charge you. This hotel is still working a few things out but it seems like most of the early problems are being eliminated. A very welcoming entrance indeed! It took us 15 minutes to drive to this terrific accommodation from the airport. Ask W1178QRkarens about The Westin Cozumel, Ask alanjoseph55 about The Westin Cozumel, Ask sergiocapanna about The Westin Cozumel, InterContinental Presidente Cozumel Resort Spa, We compared the lowest prices from 10 websites, We compared the lowest prices from 11 websites. The excellant bathroom and the rest was fairly clean: ). Unfortunately, this property has no available rooms for your dates. Service Request. My favorite property in Cozumel. Nearby attractions include San Juan Reef (0.4 km). Be assured that we will work to improve it.On the other hand I am glad to read that you enjoyed our amazing facilities and I really hope that in the future you can give us the opportunity to prove that all the improvements are effective.Sincerely,Javier Estvez General Manager. My room type reserved wasnt honored. 728 reviews. Dining This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Lunch Wonderful stay! 725 opiniones. Non-balcony, aka Classic rooms, do not have a two-bed option. They had 2 restaurants that alternate days of being open. When I can stay at a roadside Comfort Inn in Ft. Wayne Indiana, and have a better overall experience, shame on Westin. U have my contact. Join our community to receive the latest deals, exclusive discounts & travel inspiration! View Hotel . The Westin Cozumel features free WiFi throughout the property. While youre there, take a stroll through musical history with our collection of rock n roll memorabilia. If you already have plans to come to this hotel: dont expect good service so you can sometimes have nice surprise and try to have all your meals outside. The service was exemplary. Angel, Ananias, Jorge, Marco, Erbe, and Alejandra were all wonderful to name a few. - See 7,024 traveler reviews, 5,785 candid photos, and great deals for Hotel El Cozumeleno Beach Resort at Tripadvisor. They have a ceiling fan that gives a nice breeze as well. They are outfitted with welcoming decor. How did you book it? Also, just be prepared. We went on multiple boat tours of the West side of the island from north to south and we were so happy we stayed at the Westin because the snorkeling right in front of the hotel was uncomparable! And after returning an inedible entree, it took 25 mins for the waiter to come back with a menu). The indoor restaurant is Cuzamil. Two restaurants available, both with outdoor dining options, cook up an eclectic mix of local Mayan favorites and Caribbean specialties. And of course you can always swim and snorkel right off the beach. Located close to Benito Juarez Park, the luxury hotel comprises 152 rooms and 2 restaurants. hotels-in-cozumel.com. The all inclusive included 3 meals, snacks and alcoholic beverages. Checkin:4p.m. | W I thank you for giving us the change to know your opinion and your experience that give us the opportunity to improve our procedures and advised our guest the resort is not able to hold reservations with early check in or late check out due to the hight occupancy. Overall, Secrets Aura Cozumel is the choice of most writers compared to Fiesta Americana Cozumel All Inclusive. Call 1-844-781-8988 today. Le Laguna Suites dispose d'une conciergerie et d'un service de chambre, pour rendre votre sjour plus agrable. Review. All children under the age of 6 may stay free of charge when using existing beds. This fee is subject to change without prior notice. I was on the beach and it was extremely loud, so I went snorkeling and even with my head in the water I could still hear the beat going loud and clear, such a bummer. The Deluxe upgrade rewards you with your own private balcony whirlpool. Dear 139stanleyg Thank you much for your review, belive me I will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. 1 review. Taxes and fees that are shown are estimates only. Our staff will clean, dry, and safely secure your gear and have it ready to go for your next dive trip. Hotel Casa Turquesa. . Very beautiful location with hotel and pool. Sheraton Store Shop Marriott Shop Courtyard Shop Le Meridien It's not a chocolate mousse like I expected in taste (more of a cheesecake taste) but the experience with Ananias doing his fire work was so much fun! The Westin Cozumel: Amazing for so many reasons! A/C works just fine. Hotel El Cozumeleno Beach Resort: Stay away from the breakfast sausage! - See 726 traveler reviews, 1,286 candid photos, and great deals for The Westin Cozumel at Tripadvisor. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. It is large with a nice big baja shelf area, and an enormous regular swimming area. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Having stayed in hundreds of Marriott properties around the world, this one stood out in a less than favorable light, I regret to say. The information published here is to give the client an estimate of . 2031 Learn more Services, treatments and amenities Body scrub Body wrap I'm still confused by the two Lobster houses next to each other not sure if it's still that way, I haven't been back to (ta && ta.queueForLoad ? An additional Snack Bar is available in near the main pool area. Dine at La Cabana del Pescador, which is located within 400 metres from the hotel. Despite taking complaints to the manager there wasnt even an apology. They sent it late and incomplete. He's often out mingling amongst the crowd. incredible views and a breezy, laidback vibe, Hard Rock Cafe Cozumel is a nice place to eat, drink, and unwind during your trip. You are leaving a Vistana Signature Experiences, Inc. (Vistana) site and going to a third-party website. Individually-wrapped food options are available through room service; Property is officially certified . personal references to Alfonso should you require. Snorkeling at The Westin is good. We could actually see fish swimming from the 15th floor. And Ismael was a great assistant keeping the spa area beautiful. essentially imbedded into the beach. 844-683-8959The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa phone number. Questions about the accessible facilities and services offered should be directed to the resort at 52-998-848-7400. When in Mexico I would like to experience more of the Mexican culture. ft. 32% cylinder ~ $15 / cylinder, SSI or PADI scuba certifications ~ Price varies, Playa del Carmen Bull Shark dive ~ $120 per diver, Offshore Fishing half or full day ~ $550 and up, Contact Us Today to Begin Your Reservation Process, Professional Association of Diving Instructors, World Recreational Scuba Training Council, National Association of Underwater Instructors. There is some sand which is a surprise for this side of the island. Does anyone have an email for a good contact at the hotel? Skip to main content. Si vous vous rendez au Laguna Suites Golf & Spa en vhicule, n'hsitez pas utiliser le parking gratuit. It was the saddest lounge ever (see photos), and it was gross, no one ever took the plates out so by 9:30am the place looks like mess. He was amazing and knew right when we needed refills and was very attentive to us, he really made our poolside days amazing! Overlooking the cobalt-blue waters of the Pacific Ocean, The Westin Maui Resort & Spa on legendary Kaanapali Beach is the perfect island resort for an inspiring Hawaiian vacation. The hotel faces west, so get ready for some spectacular sunsets. They had 2 regular chairs and 2 lounge chairs on the porch and it was fabulous. The hotel has an outdoor pool and sun terrace, and guests can enjoy a meal at the restaurant. . Hotel fees paid at the hotel An elegant and charming atmosphere, Cuzamil offers you its innovative menu with international dishes of signature cuisine. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Estos son algunos de los mejores complejos tursticos con balneario en Pennsula de Yucatn: Mi Amor Colibri Boutique Hotel - Puntuacin de los viajeros: 5.0/5. We stayed at The Westin Hotel in Cozumel. Enjoyed every minute of being there, recommend Check-in was early, the service was friendly. The Westin Cozumel Hotel boasts with its an outdoor swimming pool, a sunbathing terrace and a wellness centre. Great location. *I experienced several people standing on top of the coral. Coral is a living animal- please be careful so it continues to grow. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. We stayed for 6 nights in early January, and I wish we had gone somewhere else. The Chef's name is Massimo Vitale. The hotel has an outdoor pool and sun terrace, and guests can enjoy a meal at the restaurant. Best restaurants near Westin Cozumel include Playa Azul Golf and La Cabana del Pescador, and they are placed within 150 metres. We recommend booking a free cancellation option in case your travel plans need to change. My family and I stayed at this hotel for a week over the Christmas holiday and found this hotel to be nowhere near the level of any Westin (nor a 2 star Comfort Inn for that matter) I have ever stayed at. Breakfast is buffet style, and available for $20 to those guests not on the all-inclusive plan. San juan reef was located in 200 metres from the accommodation. More Cuzamil Mediterranean Dinner. Again, they were really nice and attentive but zero effective. Carretera Costera Norte Km 4.8, Cozumel, Mx, Cozumel, Mexico, Carretera A Chacanaab Km 3.5, Cozumel, Mexico, 301 Sta. Greattttt place to unwind and eat food that is FABULOUS. Beautiful views, great snorkeling and a wonderful location! Such activities as diving, kayaking and snorkelling are also provided. Our beachfront hotel offers a personalized experience with on-site dining and ocean-view rooms. As you likely guessed, these rooms come standard with a ocean view balcony. If you like the Westin, try comparing it against Fiesta Americana, or view all our Cozumel all inclusive resorts. Shade is limited and the sun is strong. 4.8 , Cozumel, QROO 855-516-1090 Reserve Outstanding value on upcoming dates. Shop Travel . *Beach area: There is a beautiful, small beach entry. For enhanced views, head to our Sky Lounge, the highest one on the island. Dear Isabel R I would like to thank you for thanking the time to post this review.I am shocked knowing that we not meet your expectations, we are committed to providing aquality service. We saw different marine life each time we snorkeled, from starfish to parrotfish. All rights reserved. Highly recommend. But in any case, its really the managers fault to run the hotel in such a bad way. The building itself is not that bad, even though there are some issues (sewer smell in the bathroom after taking a shower) so thats where the 2 stars come from. If you like to snorkel this location is a dream. For a few days, the shop only had Evian water, for $4/ litter. Perfect option for a special moment, romantic escapades. I never did get to the lounge. The staff was lovely. Staff way way beyond nice and accommodating and I mean no exception. Great locations and deals for every budget. A delivery charge of $5.00 plus service charge and sales tax will be added to all orders Available Wednesday through Sunday. Very helpful, http://alejandroDOTcoronelATwestincozumel.com. Hotels near San Jose Diridon Station, San Jose on Tripadvisor: Find 9,156 traveller reviews, 10,733 candid photos, and prices for 543 hotels near San Jose Diridon Station in San Jose, CA. A buffet breakfast is served daily in the restaurant. I witnessed several people with water shoes stepping all over the coral in the water. Amazing room, amazing staff and food to die for in a beautiful setting!!!! I called the Platinum Elite support line and they found it. And trips to the spa were pure luxury. You may want to try our handcrafted beverages, At Westin, we know that restorative sleep is essential to your well-being, Revitalize during your stay with an assortment of nourishing, healthy options, Discover a place where you're given a choice not just to get up, but to rise, Carretera Costera Norte Km 4.8, San Miguel de Cozumel, Quintana Roo, Mexico, 77613, Languages spoken by staff: I loved the hotel, it was hip new and fairly clean with unbeatable location next to the ocean. Discover a unique balance of energizing adventures and relaxing amenities at The Westin Cozumel resort. If you have it in your budget, I do suggest stepping up the Classic Balcony room upgrade. I am very picky with room cleaning, and it was perfect. We can also host meetings and special events in Cozumel, such as destination weddings. The Westin is immaculate and views to die for! The food was quite good. The water bottles in our room were not replaced once we drank them (and that was the second day of our stay). Dial Service Express. This is the version of our website addressed to speakers of English in Canada. I cant even name the specific staff because there are so many from Fernando at the bell station to ALL the waiters and waitresses (Margarita, Alfonso and soooo many more). We all enjoyed the evening restaurant Mayan menu. The property offers welcoming rooms with private bathrooms and air conditioning, complimentary WiFi, tea and coffee making equipment. The visibility was easily 100ft. The Westin Cozumel Carretera Costera Norte Km. We enjoyed it. The view was absolutely amazing! White glove service provides the perfect valet experience. So friendly and accommodating. More. We loved that the hotel has its own ProDive shop and pier from which boat launch, it is super convenient! It made my trip to Cozumel a very relaxing experience. The pool was amazing and I had delicious drinks in the sky bar. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The Westin Cozumel features free WiFi throughout the property. The turn down service was a nice touch and we looked forward to the towel animals they would make every couple of days. Also- tho expensive - the couples massage is a wonderful experience! Just steps down the beach you can step onto our boat and get whisked away to the incredible reefs of Cozumel. Wheelchair-accessible parking and van parking available Food and drink Buffet breakfast available for a fee daily: USD 20 per person 2 restaurants 2 bars/lounges and 1 poolside bar 24-hour room service Restaurants on site Cuzamil Las Gaviotas Snack El Cielo Things to do 24-hour fitness center Full-service spa Outdoor pool Playground Sauna Restaurante Gaviotas restaurant has a spacious terrace, and welcomes guests with dishes of Mediterranean dishes. The restaurants were a little odd- one in the main hotel for dinner only. The hotel was kind, and I really enjoyed helpful staff and very well decorated room. Enjoy the Westin Heavenly Bed at home for a restful sleep every night. Hours: Mon-Sun: 09:00 AM - 06:00 PM Appointment is required. Now, if you have SPG status, you will have access to the lounge for breakfast. We were sad to go but we will definitely be back! Photos & Overview Room Rates Amenities Map & Location Guest Reviews Free parking from $290 per night See Rooms & Rates Rooms Adults Kids Age Check Room Rates Click here for Group Reservations (9+ Rooms) I got free upgrade and liked it. The 5-star Westin Cozumel All Inclusive is set approximately 5 minutes' walk of San Juan Reef and 4.8 km away from the local history Museum of Cozumel. Thank you for commenting on the great service you received from our team. The drinks seemed unlimited but I am not sure, I think we had two each. Being next to the beautiful beach. This was a few months after they opened so maybe they have figured it out by now. The Westin Cozumel has a beautiful pier at waters edge which is perfect for our pick ups. "We spend the end of December in this very chic hotel. We appreciate you mentioning all the wonderful amenities you enjoyed throughout your stay with us, as well as the points you consider need some improvement. Review tags are currently only available for English language reviews. Had an early issue with housekeeping but that seems to have been resolved. Guests will enjoy Caribbean meals at La Cabana del Pescador, which is in 100 metres away. Please see our partners for more details. Daily Housekeeping. Their name tags had their name and their passion listed, this lead to some wonderful conversations. It has a small but nice beach for kids. This was by far the nicest hotel we saw when we were driving around. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Waiting for hours on the terrasse and without any apology from the front desk person. Does it include an in room minibar? One fantastic advantage the minimal jungle lends to a minimal insect population. #14 Best Value of 17 Cancun Hotels with Villas. If we had to pick a favorite it would be Angel, but they are all so sweet! . Rent a car and explore the island! For three meals and I think a snack. It's our place to stay when in Cozumel! I stayed in 511 between Jan 3 -10 and will be happy to provide. Thats how they call it, but you will have a much better breakfast at a residence inn. Located close to Benito Juarez Park, the luxury hotel comprises 152 rooms and 2 restaurants. You havent seen a sunset until youve seen one from your balcony overlooking the Caribbean. If you want a special treat order the chocolate mousse. Our hotel serves hot, delectable cuisine ranging from hearty steaks to local smoked . It was hot and humid outside and great in the room. *FINAL THOUGHTS: This is a super special hotel. The Westin Cozumel overlooks the Caribbean Sea from the northwestern area of our paradisiacal island. Excellent hire for Westin HR and do not allow yourself to loose such person. San Jose, Tagaytay City, Cavite, Tagaytay City, Philippines, 7811 West Jefferson Boulevard, Fort Wayne, United States, 1000 Linden Park, Rochester, United States, 1360 West Mall Drive, Cleveland, United States, 41/8 Phetchkasem Rd. Just dont expect the same Westin front desk service as in the US. This upscale The Westin Cozumel Hotel lies 4.8 km from the local history Museum of Cozumel. We explored up and down the coastline and saw the most amazing things. You just show up and dive! We made the reservation in November and at this time, there were no bad reviews, so I am sharing our experience so no other trip advisor traveler will have such bad experience. Escape to vibrant Cozumel, Mexico, where the friendly staff at The Westin Cozumel hotel will help ensure no need goes unmet. Your All-Inclusive Apple Vacation includes round-trip airfare, hotel accommodations, round-trip airport transfers, and the services of an in-resort Apple representative. Outside of that, the hotel is very badly run. It is a bit odd pool is refrigerated, many people asking about hot tub as a result (there is one in the spa). Variety of good food. It is my understanding they actually recommend you to book 1 more day since you indeed call upon cancelation to inform you will arrive on the 29th and were not advised you were for a few hours on a cruiseship. Marvellous service, pleasant personnel, modern design. Own or manage this property? What really takes this place to whole other level is the staff and their customer service. more. Read more The Westin Desert Willow Villas, Palm Desert, The Westin Mission Hills Resort Villas, Palm Springs, Sheraton Lakeside Terrace Villas at Mountain Vista, The Westin Kanapali Ocean Resort Villas, The Westin Kanapali Ocean Resort Villas North, The Westin Princeville Ocean Resort Villas, The Westin Resort & Spa, Puerto Vallarta*. they even remembered us from the . The 2 restaurants had the same menu every single day/night and never changed the menu for variety. Lunch Tout proche de monuments populaires comme Scorpion . Thank you for staying with us and I hope you will give us another opportunity to serve you.Sincerely,Javier Estvez General Manager. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Guests of The Westin Cozumel enjoy a full-service spa, an outdoor pool, and a 24-hour gym. San Juan Reef was reachable within a 5-minute walk By subscribing to our newsletter, you will be the first to get our latest news and promotions. Then again, often reviewers are cheerleaders or have an axe to grind, so I read between the lines. They have an Italian menu too. If you have not already done so, you may enjoy reading our blog about Cozumel Scuba Diving. As noted previously, all rooms come standard with an ocean view, so really this is a fantastic entry-level room. Business travellers will have access to a business centre provided on site. Norte N 280 Entre 4Ta Y 6Ta Col. Centro, Cozumel, Mexico, 16501 Snow Road, Brook Park, United States, 451 Clyde Fant Parkway, Shreveport, United States, 909 North Thompson Lane Bldg A, Murfreesboro, United States, 711 Post Street, San Francisco, United States. I can't forget Fernando who assisted us at arrival and helped secure our transportation back to the airport. Our staff will have your gear ready on the boat before you arrive. At 10 am we wanted some chips and guacamole, but room service would be over an hour wait! Terms & Conditions | The staff is always nice, smiley, friendly and really trying to help.All in all we would recommend this hotel, especially if they manage to fix the issue with their member lounge. Open for It is a 10-minute drive from the San Miguel Church. Are there opportunities to exercise at The Westin Cozumel? Does this hotel have room service, and if so, is room service included in the all inclusive? & Surrounded by ivory beaches and lush forests, this all-inclusive resort is home to beautiful scenery and a championship golf course designed by Robert Trent Jones II. Your compliments mean a lot to us as we strive to provide our guests with the best stay. The Westin Cozumel Hotel features a poolside bar that serves refreshing drinks. Other hotel guests were wishing for a more authentic Mexican music choice as well. Does The Westin Cozumel offer any business services? Yes, free parking is available to guests. 0.3 miles from The Westin Cozumel Free parking Pool All Inclusive Melia Cozumel View Hotel 4,571 reviews 0.5 miles from The Westin Cozumel Free parking Pool Special offer Visit hotel website Breakfast included 2022 Hotel B Unique View Hotel 110 reviews 1.1 miles from The Westin Cozumel Free Wifi Free parking Visit hotel website 2022 Hotel B Cozumel I look forward to host you in another super vacations at The Westin Cozumel. There is no need to swim out away from shore, making it truly the nicest and easiest area of Cozumel to snorkel. This is a super special snorkeling spot and I hope it stays that way for years and years to come. Other resorts had more sandy beaches full of murky water and seaweed, so having such amazing snorkeling right in front of our resort was a plus! After check in, when we called for service, the front desk may or may not answer the phone - most likely not. The Westin Cozumel. View from the window to the sea. I have been platinum SPG/Marriott and for many years, this is the worst Westin I have ever seen. Experience culinary delights from some of the best chefs in Costa Rica when you visit the bar and restaurants at Westin Reserva Conchal, An All-Inclusive Golf Resort & Spa. There is a mini fridge and a safe in the room. Gaviotas had amazing grilled food, everything was always delicious and well presented and best of all is we never had to wait to be seated, which can be hard at other all inclusive hotels. Sign in to get trip updates and message other travelers. The food for lunch and dinner, while sounding good on the menu, is inedible. Were checking available properties nearby. You may want to try our handcrafted beverages, Hard Rock Cozumel( not included in our All Inclusive Package), Unlock your stay with the Marriott Bonvoy App, San Miguel de Cozumel, Quintana Roo, Mexico, 77613. A front entrance of glass windows allow you to see the ocean view as you enter the hotel for the first time. Oferta especialOferta de paquete. Also no food on the beach- poolside only. Also, if anyone has children 12 years old or more, prepare yourself to pay $30 per child, per night additional fees. Show Menu Hide Menu. Dial '0' from your in-room phone to place your order with Service Express. All fields must be valid. Dinner was good-- most things are grilled at this restaurant. Two couples told me they were checking out early and going to different hotels because they felt there was no way this hotel could manage at 100% occupancy levels and a big crowd at their New Years Eve party. As the name may imply, this is a Yucatan specialty restaurant, but also feature internationalist fusion with the Inca-Mayan cuisine. We thank you for taking the time to post your comments after your experience at The Westin Cozumel.It is very satisfying to read that all went well and that our hotel and staff lived up to your expectations, especially Chef Alan. Mexican culture, he really made our poolside days amazing free of charge when existing! After they opened so maybe they have figured it out by now Cozumel: amazing for many! Line and they are all so sweet Cozumel all inclusive included 3 meals, snacks and alcoholic beverages like of. To exercise at the hotel in such a bad way early problems are being eliminated favorites! Glass windows allow you to See the ocean view balcony & quot ; we the! Of the bars, which include 2 bars/lounges and a wellness centre was in! Suggest stepping up the Classic balcony room upgrade staff at the hotel an and... Personalized experience with on-site dining and ocean-view rooms experience more of the bars, which is perfect our... 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